Product Manager

Product lead reporting to Cofounder & CPO, focused on user activation. Contributed with the team to triple ARR: from US$1.2M to US$3.8M in 13 months.

New-user onboarding3,500 AI voice agents / mo

User activation⬆️50% (+2k credit consumption)

Self-service conversionfrom 20 to 34 clients (⬆️70%)

Head of Product

User research —in-depth interviews and analysis of customer conversations—, defining product vision and specs. Led a Product Manager and a UX Designer.

Loan deferral (3–7–15 days)≈ US$17,000 in the first quarter

Rewards (cashback)ARPU ⬆️13% in the first quarter

Rewarded TikTok testimonialsfollowers ×2 · loans ⬆️10–12% / campaign

Digital Prototype Manager

Led an 8-person technical team building prototypes and MVPs in 2-to-6-week cycles.

Pricing Tool⬆️2 margin pts · supported CDMX breakeven (Q2 2023)

Collection Tool — Frubana Capitalreachability ⬆️4.2% · ⬆️3.1 contacts / day

Internal Customer ServiceVFL −0.5% · ≈ US$30k / mo GMV recovered

Founder & Head of Product

User research, definition, prioritization and roadmap. UX consulting and Design Sprint facilitation for 30+ clients across LATAM.

Lapsus School — online innovation school⬆️10,000 users

Simple — COVID-19 capacity platformacquired by Simple Perú

Ecosystem — startup mapdomain acquired by Chilean investors

Design Sprints & UXNatura, Scotiabank, NTT Data, Entel + 25 clients